Setup auto Welcome & Off-hours messages in Serri

Do you want to automatically send Welcome & off-hours messages to users?

By setting up Welcome & off-hours auto-replies, you ensure that a user immediately receives a message from your end depending on the time they connect with you.

In this article, we'll tell you how to set up Auto replies for Welcome & Off-hours in Serri  App.

How to set up Auto resolve Chats in Serri  App?

1. Go to Live Chat settings

To set up a Welcome / Off-hours message, go to Manage & choose Live Chat settings.

In Live Chat settings, enable Welcome & Off-hours messages as shown in the below image.

Make sure to turn on the Enable button if you wish to automate the auto-replies.

2. Configure Welcome & Off-hours message

After enabling Welcome & off-hours messages, let's configure the message you wish the user to receive.

Hit the Configure button to configure the messages.

3. Configure Welcome Message

Let's first set up a Welcome auto-reply message.

This message will be automated to users that message you during your set working hours.

You can either choose a pre-approved message or create a Regular message to automate to users.

You can choose whether to send a text message, an image message or even send a file for your welcome text.

After configuring the message, click on Save Configuration to save your message.

4. Configure Off-hours message

Repeat the same process to set up your off-hours message.

This message will be automated to users that message you outside your set working hours.

5. Set Timezone & working hours

Last, select your preferred timezone & working hours of your business.

Your users will receive the message based on the timezone you choose.

In the below image, if a user messages you between 10 AM - 7 PM from Monday to Saturday, they'll receive a welcome message.

However, if they message you anytime outside this timeframe, let's say 8 PM on a Tuesday, they'll receive an off-hours message.

Still have a query & need our assistance? Don't hesitate to reach us via our Contact page.



FAQ

FAQ

07

Why Choose Serri?

08

How Can Serri Transform My Business?

10

What Do I Need to Get Started with Serri?

09

Getting Started with Serri: How Long Does It Take?

16

What Level of Support Does Serri Offer?

06

How can I get the WhatsApp Business Verified green tick?

03

Can I use my existing WhatsApp number with SerriWAMS?

17

Is Serri Safe for Bulk Messaging?

15

Migrating to Serri: Is It Complicated?

12

Can Serri Assist in Customer Acquisition?

19

Understanding Serri's Payment Terms?

11

Are There Any Hidden Charges with Serri?

20

Interested in Volume Discounts?

© Serri Labs Private Limited

All product and company names are trademarks or registered trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them

© Serri Labs Private Limited

All product and company names are trademarks or registered trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them